Privacy Policy – Updated for 2025

John Newbery Limited ("we," "our," "us") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard any personal information you provide when using our website. By using our website, you agree to the terms outlined in this policy.

We may update this policy from time to time, and we encourage you to review it periodically to ensure you are aware of any changes. This policy is effective as of January 2025.

What We Collect

We may collect the following information when necessary for operational purposes:

• Name and job title
• Contact information, including email address and phone number
• Demographic information, such as postcode, preferences, and interests
• Payment and transaction details when making a purchase
• Other information relevant to customer surveys, offers, or service improvements

How We Use Your Information

We require this information to understand your needs and provide better service, specifically for the following purposes:

• Internal record-keeping and operational purposes
• Improving our products, services, and customer experience
• Sending promotional emails about new products, special offers, or other relevant updates if you have opted in
• Contacting you for market research purposes
• Customizing our website and marketing based on your interests

We only process your personal data when there is an operational need or legitimate interest in doing so.

Third-Party Platforms & Data Processing

John Newbery Limited may process your data using the following third-party platforms when necessary for business operations:

• Shopify (e-commerce platform)
• Mailchimp (email marketing)
• Pitchbooking.com (facility booking system)
• Klarna, Stripe Payments, PayPal (payment processing services)

These platforms process your data only as required to fulfill orders, manage communications, or facilitate services. Your data is handled securely and in accordance with applicable data protection laws.

Security Measures

We are committed to ensuring that your information is secure. We have implemented physical, electronic, and managerial procedures to safeguard and protect the data we collect.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyze web traffic. Cookies help us tailor website operations to your needs and preferences. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect website functionality.

External Links

Our website may contain links to third-party sites. We are not responsible for the privacy policies or security of these external sites. We encourage you to review their privacy policies separately.

Controlling Your Personal Information

You may restrict the collection or use of your personal information in the following ways:

• When filling out forms, look for an option to indicate whether you wish to receive marketing communications
• If you have previously agreed to receive marketing from us, you can opt out at any time by contacting customerservice@newbery.co.uk

We do not sell, distribute, or lease your personal information to third parties unless required by law or with your explicit permission. If you wish to access or correct the personal data we hold, please contact us at the address below.

Your Rights Under Data Protection Law

Under UK and EU data protection laws, you have rights regarding your personal data, including:

• The right to access your data
• The right to correct inaccurate information
• The right to request data deletion (where legally permissible)
• The right to restrict processing in certain circumstances
• The right to data portability

For inquiries or data access requests, contact:
John Newbery Ltd, Unit 19, Peter Road, Lancing Business Park, Lancing BN15 8TH, England
Email: customerservice@newbery.co.uk

Klarna Payments

To offer Klarna’s payment options, we may pass certain personal details (such as contact and order information) to Klarna for eligibility assessment. Klarna processes personal data in accordance with applicable data protection laws and Klarna’s privacy policy. 

If you have any concerns or require further information about this policy, please contact us at customerservice@newbery.co.uk.