We aim to dispatch all stock orders placed by 3pm (Monday to Friday) for next-day delivery.

Certain products, including higher-grade English willow bats and bespoke items or services, may have extended lead times. These will be clearly communicated in the product description on our website, or a member of our team will reach out to you directly.

We regularly restock our products to ensure availability. For pre-order items, we aim to provide accurate estimated arrival times and will keep you informed of any changes to stock availability.

If a product is out of stock, a pre-order button will appear next to the item, along with the expected restock month. You can place a pre-order to secure your item, and our team will keep you updated on any changes.

If you don’t see the product you’re looking for, feel free to email us, and we’ll be happy to provide an estimated restock date or suggest suitable alternatives.

We offer a warranty on all Newbery products; however, the duration and terms vary depending on the product.

For full details on warranty terms for specific products, please refer to our
Newbery Warranty Terms & Conditions under Section 10:

If you have any questions or need assistance with a warranty claim, please contact us.

We offer a full refund on unused, brand-new items within 30
days of purchase. To process a return, customers must provide a valid order
number or proof of purchase.

If you purchased your item through a third-party retailer,
please contact them directly as we are unable to process returns for products
bought outside of our store.

Please note that customers are responsible for return
shipping costs, and all returns must be sent back in their original packaging
with proof of purchase.

For full details visit Newbery
Terms & Conditions Section 9.